T&C's
Terms and Conditions
1. Overview
These Terms and Conditions govern your use of this website and the purchase of products from About You Beauty Ltd. By using our website or placing an order, you agree to be bound by the terms below, along with our Privacy Policy and any other notices or policies posted on this site.
2. Product Information
All products are handcrafted in New Zealand using high-quality ingredients. While we aim to provide accurate information, we do not warrant that product descriptions, images, or other content are error-free or complete. All product use is at your own risk and should follow recommended usage instructions. We recommend patch testing prior to full use.
3. Orders & Payments
All prices are listed in New Zealand Dollars (NZD) and include GST unless stated otherwise. We reserve the right to refuse or cancel orders at our discretion, including in cases of suspected fraud or stock limitations. Orders are only confirmed once full payment has been received.
4. Returns & Refunds
Due to the nature of skincare and hygiene regulations, we do not accept returns or exchanges for change of mind. If your product arrives damaged or incorrect, please contact us within 5 days of delivery at [insert contact email] with your order number and a photo of the issue.
In accordance with the New Zealand Consumer Guarantees Act, you are entitled to a replacement or refund if a product is faulty, not as described, or unfit for its intended purpose.
5. Shipping
We aim to dispatch orders within 1–3 business days. Delivery times may vary depending on your location. About You Beauty is not responsible for delays caused by third-party couriers or customs for international orders. Please ensure your delivery address is correct when placing your order.
6. Privacy Policy
We collect and store your information only for the purpose of processing orders, communicating with you, and improving our service. Your personal data will never be sold or shared with third parties, except where required to process payments or deliveries. Please refer to our full Privacy Policy for more details.
7. Intellectual Property
All content on this site-including logos, product names, formulas, images, and text-is the property of About You Beauty Ltd and is protected under New Zealand and international copyright laws. No part of this site may be copied, reproduced, or used without prior written consent.
8. Liability
About You Beauty Ltd will not be liable for any indirect, special, or consequential loss or damage arising from the use or misuse of our products. Skincare results vary between individuals and we cannot guarantee specific outcomes.
9. Changes to Terms
We reserve the right to update or modify these Terms & Conditions at any time. Any changes will be posted on this page with the effective date updated accordingly. Continued use of the website constitutes your agreement to the revised terms.
10. Contact
For all enquiries regarding your order, returns, or these terms, please contact:
Email: skincare@aboutyoubeauty.co.nz